Frequently Asked Questions (FAQs)

Welcome to the FAQs page for Porter Medical Supply! Below are answers to some common questions about our products, ordering process, shipping, and more. If you don’t find what you’re looking for, feel free to contact us.

General Questions

1. What types of products do you sell?
We offer a range of medical supplies to meet your health and wellness needs, including [insert product categories, e.g., mobility aids, first aid kits, and diagnostic tools].

2. Are your products available for individual and bulk orders?
Yes, we serve both individual customers and those looking for bulk orders. For large quantities, please contact us for pricing and availability.

Ordering Questions

3. How do I place an order?
You can place an order directly on our website by adding items to your cart and checking out. If you encounter issues, please contact us for assistance.

4. What payment methods do you accept?
We accept [list payment methods, e.g., major credit cards, debit cards, PayPal, etc.].

5. Can I modify or cancel my order?
If your order hasn’t been processed or shipped, we may be able to modify or cancel it. Contact us as soon as possible at portermedicalsupply@gmail.com.

Shipping Questions

6. How much does shipping cost?
Shipping costs depend on your location, order size, and the shipping method selected. Shipping fees are calculated at checkout.

7. How long will it take to receive my order?
Standard shipping typically takes 3-7 business days, while expedited shipping options are faster. Processing times are 1-3 business days.

8. Do you offer international shipping?
Yes, we offer worldwide shipping.

Returns and Refunds Questions

9. What is your return policy?
We accept returns for unused and unopened items in their original condition within 30 days of purchase. Please visit our Shipping & Returns Policy for more details.

10. How do I return a product?
Contact our customer service team at portermedicalsupply@gmail.com to initiate a return. You’ll receive instructions and a return authorization number.

11. When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Product Questions

12. Are your products covered by a warranty?
Some of our products come with a manufacturer’s warranty. Check the product description or contact us for details.

13. How do I know which product is right for me?
If you’re unsure which product best suits your needs, feel free to contact our team at portermedicalsupply@gmail.com. We’re happy to help!

Account and Privacy Questions

14. Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders and save your details for faster checkout.

15. How do you protect my personal information?
We take data security seriously. Please review our Privacy Policy for detailed information on how we handle your data.