Shipping & Returns Policy for Porter Medical Supply

At Porter Medical Supply, we strive to provide a seamless shopping experience. Below is our Shipping and Returns Policy, which outlines shipping information, delivery times, and our return process.

Shipping Policy

We are pleased to offer shipping for all orders placed on our website. By placing an order, you agree to the following shipping terms:

  • Processing Time: All orders are processed within 1-3 business days of receipt. Orders are shipped Monday through Friday, excluding holidays.

  • Shipping Methods: We offer several shipping options, including standard and expedited shipping. Shipping fees will be calculated at checkout based on your location and preferred method.

  • Delivery Time: Estimated delivery times vary based on the shipping method selected and your location. Standard shipping typically takes 3-7 business days. Expedited shipping may take 1-3 business days.

  • Order Tracking: Once your order has shipped, you will receive an email with tracking information. You can use this to track the status of your shipment.

  • Shipping Restrictions: We currently ship worldwide. For certain products, we do not ship to P.O. Boxes or certain restricted areas.

  • Shipping Costs: Shipping costs will be displayed at checkout, depending on your location, order size, and shipping method.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a return and exchange policy with the following guidelines:

  • Eligibility for Returns: Returns are accepted for items that are unused, unopened, and in original condition within 30 days from the date of purchase.

  • Non-Returnable Items: Certain items are not eligible for returns. Please email for verification of return eligibility.

  • How to Return an Item: To initiate a return, please contact our customer service team at portermedicalsupply@gmail.com with “Return Order #:____” in the subject line within 30 days of receiving your order. We will provide you with return instructions and an RMA (Return Merchandise Authorization) number.

  • Return Shipping: You are responsible for the cost of return shipping unless the item is defective or an error occurred in your order. We recommend using a trackable shipping service for returns.

  • Refunds: Once we receive the returned item and verify its condition, we will process your refund to the original payment method. Please allow 5-7 business days for your refund to appear.

  • Exchanges: If you wish to exchange an item, please follow the return procedure and place a new order for the item you want. We cannot guarantee that the item will be available for exchange, so it's best to act promptly.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at portermedicalsupply@gmail.com with your Order # in the Subject Line. We will arrange for a return and send you a replacement or issue a full refund. Be sure to keep all packaging materials for shipping claims.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel or modify it. If the order is canceled before shipment, you will receive a full refund.

Contact Us

If you have any questions or need assistance with your shipping or return process, please reach out to us at:

Porter Medical Supply
Gaylord, Mi 49735
Email: portermedicalsupply@gmail.com